Why Hatrak?

By implementing the HS+ Employee Shift Scheduling software solution, you are taking a major step in building or revitalizing your company and improving your processes to help you prepare for that initiative and to guide you through other opportunities to improve your operations.

When you implement a new system from HS+, you are not just buying a product. Our commitment to our clients is to provide them with first class consulting and support service to ensure that they gain the maximum benefit from their investment.

Consulting Services

Our consulting service is designed to ensure that the way you configure and use Hatrak Scheduler Plus (HS+) Employee Shift Scheduling Software best matches the way your organization works and what you are looking to achieve. Hatrak Associates consultants provide direct, on-site support of your needs in the HS+ application and process re-engineering.

Support Services

The Hatrak Associates support services staff offers on-site consulting on a variety of issues including needs assessment. Customers are offered a comprehensive system audit to enhance product utilization and address business goals and objectives that may have changed since the original implementation. The "tune-up" program serves as a useful checklist to pinpoint the optimal system usage model for a customer's growing operation.

Hatrak Associates prides itself on maintaining the best customer support staff in the industry. We believe that selling our product is only the first step in a successful customer partnership. Our philosophy is to get new customers up-and-running quickly and then provide ongoing support to make sure they achieve maximum results.

As with all of our services, we can be flexible to meet our clients’ needs. We offer either our standard training courses, or create training specifically to suit your requirements. Training can be conducted at your offices, in our training center, or virtual interactive training over the Internet. Some of our clients prefer to adopt a “train the trainer” approach while others use our services to train all of their staff. Whatever your requirements, Hatrak Associates can create a training plan to fit your needs and budget.

Software Modification

Many of our customers find that Hatrak Associates software solutions meet the majority of their needs without modification. We realize, however, that you may have unique business conditions that create the need to customize a solution. Hatrak Associates offers complete customization services to provide the technical expertise and development resources for the customization of your system. All modifications are fully documented and conform to Hatrak Associates strict programming standards to assure product compatibility and seamless integration.